MSP Mind Map
In this chapter we hope to address:
• Hosted services, on premise services.
• What I need to start with.
• Cost differences.
When we think about becoming a Managed Service Provider, we first have to know what exactly a Managed Service Provider is or does. There are many variations out there from what people define this as, and also a very large gamete of differences in explanations. So let’s first break it down to the bare minimum.

Manage – To direct or control the use of; handle; to exert control over; to direct the affairs or interests of

Services – Work done for others as an occupation or business; Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer; Offering repairs or maintenance

The above are the basic definitions of each word so just utilizing that, you can pretty much consider yourself a Managed Service Provider anytime you offer any type of service to a business. As a managed service provider you can offer alerts, security, patch management, data backup and recovery, desktop support, server support, storage systems, network appliance support, website hosting/maintenance support and a variety of other services. The gambit is pretty thoroughly outlined in the Modern Office by ConnectWise – get this free pdf now (

Typically your cost is going to be associated with what service you are providing. This will be broken down later how to do it but there is a variety of ways to do it in relation to break-fix, block hours and service level agreements (SLAs).

Now that we have the premise of what a managed service provider is we now need to decide on the route we want to take to offer these services.